How to Get a Refund from Southern China Airlines?

Suppose you have canceled a ticket booked on Southern China Airlines. There is a precise and clear process made by Southern China Airlines for travelers to understand the refund part after successfully canceling the tickets. If you are eligible for a refund, as per Southern China's refund policy, then please follow the appropriate means to apply for the refund from Southern China Airlines.

Southern China Refund Policy:

• If you are traveling from Hong Kong, a full refund will be given after the cancellation of the ticket.
• For other countries, if you cancel the tickets before the expiry of 24 hours of booking, then no cancellation fees will be charged, and a full refund will be made.
• If you have booked a refundable ticket, a full refund will be given upon cancellation.
• For non-refundable tickets, you can claim a refund for the taxes.
• Only tickets booked from the official website or app of Southern China Airlines can be canceled and get a refund.
• A passenger must cancel the ticket before the scheduled flight's departure to apply for a refund. If you miss the flight, no refunds can be claimed by the airline.
• Refunds will be made only on unused parts of the multiple booking.
• If the flight is delayed for more than 4 hours by the airline or canceled, full refunds will be made.
• If you want a refund on the infant ticket separately, please get in touch with customer service.
• Refunds will be made within the prescribed time through the same mode used for booking the tickets.

Southern China Airlines Refund Process:

Online request for refund: You can place a request to get a refund from Southern China Airlines through an online method immediately after the cancellation of the tickets. To gather information for an online refund request, follow the consecutive steps:

• Visit the official website of Southern China Airlines.
• Click on “online service’ on the homepage.
• Choose change/refund from the drop-down list.
• Log in with email/ membership number/phone number.
• Retrieve your booking record
• Select the booking record for which you want the refund
• Follow the instructions appearing on the screen.
• Complete the procedure to request the refund after cancellation
• You will get an email from Southern Airlines customer service pertaining to the refund request done online and other related information.

 

Call to Request a Refund: You can call Southern China Airlines customer service and request a refund on cancellation. You can also discuss the cancellation charges and other refund issues with a customer service person. To connect and speak with a person about the refund, do the following:

• Dial +86-4008695539-1-4-1
• Hear the IVR and press the key to connect with a customer service person
• Discuss your refund status and provide other essential details to the customer service person.

 

Send a Request Email: You can draft an email with all the details of your booking record with Southern China Airlines and send it to customerservice@csair.com. After receiving your email, customer service will revert with the entire information on your pending refund status and related information.

Hence to understand the Southern China Airline process, kindly read the above explanation to get the refund soon in your account.