Suppose you planned a trip with Avianca Airlines, and after reaching the airport, you find out that the airline had canceled your booked flight without informing you. In this scenario, getting angry with the airline authorities is obvious. Still, before taking any steps, you should calm down and learn the best way to talk to someone at Avianca Airlines and ask for compensation for your troubles. You can connect with the Avianca Airlines representative for any issue you face during booking, when you are on a flight, and after your journey ends. The experienced staff will help you in finding the best possible solution available to them.
There could be multiple reasons to speak to the Avianca Airlines customer service team, and some of them are mentioned below-
If you require support and response from the Avianca Airlines customer service or want to get their attention to a specific situation, you can use many online and offline methods to get hold of Avianca Airlines.
Through Email- You can talk to someone at Avianca Airlines through Email, the Avianca Airlines executive will surely respond to your query. You can put habeasdata@avianca.com in the mail recipient. Mention your question briefly as a subject and describe your situation in detail in the mail body. Add your booking information and contact details for the Avianca Airlines to use. The customer service team will surely get back to you.
Through Contact form- If you cannot connect with the Avianca Airlines customer service at the current time and want to receive a call back at a specific time, then you can opt for the contact form.
You can connect with the Avianca Airlines customer service team through 2 methods you can directly call at the Avianca Airlines customer service number +1 (802) 528-7101 or +1 (866) 919-0081 / +57-601-355-7623 (Colombia), or you can opt for the WhatsApp option, which is available for travelers on the official website of Avianca Airlines.
Through WhatsApp - You can use Avianca Airlines WhatsApp number +57 3114006797 to get ahold of the customer service and get an instant response from them. Follow the below steps to connect with the Avianca Airlines through WhatsApp.
To connect with the live person at Avianca Airlines support team, you can use the Avianca Airlines customer service number +1 (802) 528-7101 or +1 (866) 919-0081 / +57-601-355-7623 (Colombia) and ask for solutions for any issue you face during your journey. The phone number is available all weekdays, 24 hours a day for the passengers. So you can call the number anytime and ask for assistance.
Once you have booked your flight with Avianca Airlines, you must ensure that you have arrived at the airport at minimum one hour prior to the departure time of the domestic airline. In the case of an international flight, you must arrive at the airport at least two hours before the flight's departure time. Once you have reached the airport, you must show up at the helpdesk of Avianca Airlines for check-in, or you can even use the Kiosk.
Yes, they have ensured to have a Avianca cancellation policy regarding the period of 24 hours. That means if you cancel within twenty-four hours of the booking, you will get a full refund of your investment. You can go through the rest of the policies mentioned below.
Avianca Airlines has ensured that its baggage policies are entirely customer-centric. However, if you cross the limits of the baggage, then you have to pay the Avianca baggage charge. The Avianca Airlines policy regarding the costs is mentioned ahead.
To avoid extra charges, you must ensure that your baggage is less than 70 pounds heavy and the dimension is less than 158cm/62 inches.
With the priority service of Avianca Airlines, you will be one of the first to board the flight. In this way, you'll be able to avoid the queue for boarding. You can avail of this service while you're making your check-in on the official website of Avianca Airlines.
If you have made the changes within twenty-four hours of the booking, you'll be able to make flight changes free of cost. However, if you have made Avianca change a flight after the twenty hours, you'll be charged $25 to $150.
Yes, you can undoubtedly make changes in your name at Avianca Airlines. However, you can only make minor corrections, like the correction in the spelling. In case you want to make any significant changes to the title. Then you must ensure that you have shared the documents with the Avianca Airlines customer service team. They will verify the name and then make the changes in the name as per the requirement.
To complain about Avianca airlines, you need to call at their official phone number. The complaints team will take down your complaint and fix it.
Make sure that you have called on the toll-free number of Avianca Airlines to make the complaint.
You can speak to someone at Avianca, if you are unsure about many services and want the correct personalized details. For a convenient call, you can dial the Avianca Airlines Phone Number, +1 (802) 528-7101 or +1 (866) 919-0081 / +57-601-355-7623 (Colombia), and the necessary illustrating guides will be useful when you want to talk with live agents.
You can use the Avianca Live Chat services to skip the hold times on the Phone call. To use the web chat services properly, you should follow the exact below procedures.
Based on your Avianca flight questions and time of response, you can also choose email as a customer support option. However, in the email, Avianca Airlines Customer Services will not frequently reply to your concerns and issues, and the executives may sometimes take 48 to 96 hours to resolve your flight problems. So, you should choose the Avianca Email option, only in case you can patiently wait for the exact mentioned time without any issues. Still, if you experience any flight service problems and need an immediate response, connect with Avianca Airlines phone number +1 (802) 528-7101 or +1 (866) 919-0081 / +57-601-355-7623 (Colombia) or Live Chat support as a priority and follow the instructions of executives.
Usually, Avianca Airlines customer service is active 24 hours all seven days, and you can call them anytime for the flight service help. But, the most suitable time to dial the Avianca Airlines phone number +1 (802) 528-7101 or +1 (866) 919-0081 / +57-601-355-7623 (Colombia) is during non-peak hours when the live representatives are not so busy and can help you with possible answers soon. Because of high call flow issues, you may have to wait for long hours over the Phone. So, the best way is to deal with them only when representatives are free.